Hello Hope

Leveraging technology to help Syrian refugees in Turkey to overcome the language barrier and communicate effectively in their daily lives

Location: Turkey

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  More than 3.5 million Syrians displaced by the violence in their country have sought refuge in Turkey.    © Turkcell

More than 3.5 million Syrians displaced by the violence in their country have sought refuge in Turkey.

© Turkcell

Since 2011, Syrians account for almost 5.5 million of the world’s displaced peoples that have been forced to flee. Turkey provides asylum to the largest number of displaced Syrians with 90% of the population living in major cities.

In 2016, Turkcell launched Hello Hope mobile app to support the integration of Syrian communities into Turkish society through basic language training and provision of key information in Arabic and Turkish language for improved livelihoods. Turkcell developed Hello Hope with an end goal of providing content as easy and accessible as possible.

The digital solution includes three primary components: language learning, a speech translator and information and communication support. Hello Hope can be downloaded through Apple and Play Stores for free and all access.

As a part of the broader “Hello Hope” initiative, Turkcell has extended its support to one of Turkey’s refugee camp. Partnering with Turkey’s Emergency and Disaster Management Authority AFAD to bring fibre connectivity to a technology centre in the camp. The centre is equipped with Internet and tablets that provide educational content for children.

As of mid-September 2018, the Hello Hope app has achieved almost 900,000 Downloads and 35,000 users weekly average

Turkcell complements its focus on using the power of mobile to provide education services to Syrian refugees with new projects under the “Hello Hope” umbrella and expanding services already offered within the app.

For more information please contact, Feyza User, feyza.user@turkcell.com.tr